Your dashboard allows you to:

• View Appointment Status & Contact Cleaner
  You can see the status of your appointment request. Once a cleaner has accepted, you can see their profile, reviews, and contact info.
• Reschedule, Change Cleaner, or Cancel
  You can choose a new date & time, change your cleaner, or completely cancel your request.

  As a courtesy to your Cleaning Professional, we ask you to be please be considerate when requesting last-minute changes

Important: You can only change your cleaner or initiate a cleaner rematch 24 hours or so before the appointment start time.
As a courtesy to your Cleaning Professional, we ask you to please be considerate when requesting last-minute changes.

To cancel an individual appointment:

Visit your dashboard where you booked the appointment. You can get there through the confirmation email that was sent to you. > Click on the ‘Edit’ button next to the appointment you wish to cancel.

To cancel an individual appointment please go to your dashboard. If you’re looking to cancel your weekly, bi-weekly, or monthly cleaning plan, we’d ask that you first consider:

• Houston Sweep Cleaning works with hundreds of cleaning professionals in your area. We’re confident that with a few tries, you will find one that meets your needs. And, once you’ve found the right cleaner for you, you can request to have them back on an ongoing basis.
• Looking to change your plan’s frequency? It’s simple to change how frequently your appointments occur by going to your dashboard or giving us a call.
  With Houston Sweep, your satisfaction is our top priority.

With that said, go to your dashboard or call us!  Please note that any existing appointments will remain booked until you cancel them individually.

We charge all credit cards on the day of service, after the cleaning is finished.

We only charge fees when we really need to. If you cancel an appointment less than 24 hours the day before your cleaning, we may charge a $50 last-minute cancel fee. If you choose to cancel your recurring service before your second visit, we will charge you $60, to bring your pricing closer to our “one-time” service offering.

Your price depends on the size of your home, how many beds/baths, the number of pets you have, your frequency, and whatever add-on services you choose to include.

Tipping is entirely optional, but is very much appreciated by your cleaner.

You can either be at home to let them in, hide a key somewhere, or give us a lockbox code to keep on file.

Nope – we provide all of our own supplies and equipment. If you prefer, we use your items, please let the office know beforehand.

Yes, please – to make our services more efficient, we ask that you pick up clothing, toys, and other household items before the cleaning.

Yup – we will make every effort to have the same team clean your home each visit. However, due to illness, vacations or days off, we can’t guarantee it.

Yes, please – we need electricity and water to clean, so please make sure your utilities are still functioning.

For health reasons, our teams will not clean blood, feces, vomit, or urine from animals or humans.

You must provide us with a minimum of 24 hours’ notice if you need to cancel or reschedule your cleaning.
A lock out is if our team shows up to clean and no notice to cancel was given, you will be charged a $50.00 lock out fee.

Please call us within 24 hours if something was missed, our cleaning service charges are final, we do not offer refunds on services that have been provided. We guarantee our service and will return to correct the mistake at no additional charge.